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Friendly Business Solutions

Technology Solutions for Business Continuity

Services provided to our managed accounts.

· Provide computer technical support, consulting services to small business and consumers over phone, email, onsite or remote interface.

· Install, upgrade, build, configure and maintain computer hardware, software and wired/wireless network equipment.

· Troubleshoot computer hardware and software problems including servers, printers, peripherals and software programs.

· Perform preventative maintenance on a set schedule.

· Configure, troubleshoot and maintain proprietary systems.

· Document system and processes and provide end-user training.

· Resolve escalated support issues.

· Effectively communicated information system status, issues and recommendations.

· Assist in planning and implementation and infrastructure additions, deletions and modifications.

· Direct various project and enhancements, identifying resources needed and determine projected time lines.

· Maintain schedule that insures the accurate and timely completion of information system projects.

· Develop reports various databases and reporting technologies.

· Develop standard operating procedures and monitor to insure proper compliance.

· Support proprietary applications.

· Identify areas for improvement and in internal process and present potential solutions.

· Maintain current knowledge of technological advances and changes in computers and networking.